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Vodafone redefines international communication solutions with renewed packages valid in over 200 countries, tailored to every traveler's needs. As part of welcoming customers abroad, all postpaid users receive a complimentary "Welcome Abroad Gift," ensuring seamless initial communication needs with 250 MB of internet, 5 minutes of calls, and 2 SMS valid for 30 days across 200 countries.
Notably, the 250 MB of internet included in the "Welcome Abroad Gift" equates to approximately 4 hours of WhatsApp calls or 40 minutes of video calls when other apps are not in use.
For those wishing to use their tariff abroad as they do in Türkiye, Vodafone offers the comprehensive "Everything Included Passport" package. Additionally, new "Yurt Dışı 1 GB" and "Yurt Dışı 3 GB" packages cater to customers preferring limited usage options.
Expanding its offerings, Vodafone now extends the "Everything Included Passport," allowing customers to use their GBs, minutes, and SMS just like they do at home, now valid in 200 countries instead of 131.
Additionally, Vodafone introduces 2 new packages: the "Yurt Dışı 1 GB" and "Yurt Dışı 3 GB." The "Yurt Dışı 1 GB" package, priced at ₺169 per month, offers 1 GB of internet, 15 minutes of calls, and 10 SMS. Meanwhile, the "Yurt Dışı 3 GB" package, priced at ₺469 per month, includes 3 GB internet, 30 minutes of calls, and 15 SMS.
Customers encountering issues with their lines abroad can now text "RED" to Vodafone for immediate callbacks from dedicated customer representatives.
Furthermore, customers calling Vodafone Customer Service while abroad can connect directly to a representative without any wait time, free of charge.
Reflecting on the past year at a Vodafone Red evaluation meeting, Meltem Bakiler Sahin, Vice Chairman of the Vodafone Türkiye Executive Committee, emphasized that Vodafone prioritizes leveraging digital advancements in customer experience, aiming to deliver personalized and consistent experiences to each customer.
Our Vodafone Red brand plays a crucial role in individuals' digitalization journeys, offering privileges spanning communication, travel, entertainment, dining, and more. Our international privileges have garnered significant interest, with recent innovations in roaming services.
We've expanded the 'Everything Included Passport' to cover 200 countries and introduced the 'Welcome Abroad Gift,' automatically available to all postpaid customers. We've also launched two new additional packages: 'Yurt Dışı 1 GB' and 'Yurt Dışı 3 GB.' We now offer free access to Vodafone Customer Service for issues related to overseas usage, which was previously a paid service.
Through Vodafone Red's privileges, we contribute significantly to the national economy, providing approximately 502 million ₺ in benefits to our Red customers over the past year. Looking ahead, we will continue to offer privileges that make our Red customers feel special and prioritized, tailored to their lifestyles
Meltem Bakiler Sahin
Vodafone Red continues to contribute to the national economy through significant cost advantages. Red customers enjoyed approximately 502 million ₺ in benefits over the past year, consuming approximately 3.3 billion GBs of mobile internet, making 62.8 billion minutes of calls, and sending 2.2 billion SMS.
Red customers utilized a total of 272 million GB of internet across popular applications without additional charges, marking a 34% increase in mobile internet usage compared to a year ago. Monthly data usage per Red customer exceeded 21 GB on average.
In the past year, 81% of Vodafone Red customers actively used "Vodafone Yanimda" monthly, engaging with the app approximately 15 times per month on average.
Red customers interacted with the digital assistant TOBi 1.5 times more than other customers, conducting transactions digitally and interactively. Moreover, 33% of Red sales were made through digital channels, resulting in nearly 33 million ₺ in savings through online-exclusive tariff offers.
Thanks to unlimited application privileges in their tariffs, Vodafone Red customers freely utilized a total of 272 million GB of internet. Specifically:
Additionally, around 173,000 subscribers benefited from the 3-month free YouTube Premium subscription offered with new and renewed Red tariff commitments, totaling a benefit of 25 million ₺.
Vodafone Red customers enjoyed various privileges abroad, using their tariff minutes to call 23 Vodafone countries as they would Türkiye, resulting in a total of 5.2 million minutes of free calls over the past year.
The top 5 countries called by Red customers were Germany, Northern Cyprus, France, the Netherlands, Greece, and Egypt.
Additionally, over 245,000 people utilized the "Everything Included Passport" service, allowing them to freely use their voice, internet, and SMS allowances in 200 countries as they do in Türkiye. Red customers saved a total of 379 million ₺ through both international usage and communication with loved ones abroad.
Red customers have enjoyed a wealth of exclusive gifts and discounts through brand collaborations, leveraging these benefits 346,000 times over the past year and generating over 65 million ₺ in savings. On average, each customer saved 188 ₺. Specifically, Red customers benefited from:
Continuing into the new season, Vodafone Red enriches life with summer privileges under the motto "Enrich Life with Vodafone Red's Summer Privileges."
To explore Vodafone Red's world of privileges, visit vftr.co/red, whether you're a Red customer or not.
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